American Airlines Schedule Change Policy For Travel Agents
As a travel agent, you are responsible for booking reservations, making changes, and canceling flights for clients. One of the main concerns that arise when booking flights is the schedule change policy. Airlines have different policies regarding schedule changes, and it's essential to be aware of these policies to avoid inconvenience to your clients. In this article, we will discuss American Airlines' schedule change policy for travel agents so that you can stay informed on this matter.
What is American Airlines Schedule Change Policy?
American Airlines schedules change policy generally defines how the airline handles flight schedule changes. This policy is necessary since various factors can lead to schedule changes, such as weather, airport congestion, and mechanical issues. If an airline changes the schedule, it means that your client's travel plans may be disrupted. Therefore, it is necessary to understand the airline's schedule change policy and how it can affect your client's travel plans.
According to American Airlines' schedule change policy, if there is a schedule change within two hours or less of the original departure time, American Airlines will rebook your client on the next available flight. If there is no suitable alternative, American Airlines will offer a full refund of the ticket.
However, if there is a schedule change of more than two hours, your client has some options. They can choose to accept the new flight or request a refund. If they want to change the flight, they can make one change for free. However, if there are no suitable flights, they can request a full refund.
How Does American Airlines Notify Clients About Schedule Changes?
American Airlines notifies clients about schedule changes via email or phone. After receiving notification of the schedule change, travel agents should review the changes to determine if the new flights work for their clients. If the new flights do not work, you can call American Airlines to discuss alternative flights or request a refund. You should also inform your clients about any changes and discuss their options with them.
If a client does not receive a notification of a schedule change, you can check the itinerary for any changes. You can also log in to the American Airlines account to check for any updates.
What Should Travel Agents Do in Case of Schedule Changes?
If there is a schedule change, the first thing you need to do is review the new flight details to ensure that it works for your client. If the new flight does not work, call American Airlines to discuss alternative flights or request a refund. You should also inform your clients about any changes and discuss their options with them. Additionally, if you have booked other travel arrangements for your client, such as car rental or hotel accommodation, you should also check if there are any changes needed.
It's crucial to stay updated on any schedule changes since these can affect your client's travel plans. You should also be ready to answer any questions your clients may have about schedule changes, flight cancellations, and refunds. By doing so, you can provide excellent customer service and ensure that your clients have a smooth travel experience.
Conclusion
American Airlines schedule change policy is an essential aspect of travel bookings that travel agents need to be aware of. By understanding this policy, you can help your clients in case of schedule changes, delays, or cancellations. Always check for any updates, notify your clients about any changes, and discuss their options with them. Remember that providing excellent customer service is essential in the travel industry, and by doing so, you can build a loyal client base.
