United Airlines Name Correction Policy For Travel Agents
As a travel agent, booking flights for your clients can be a breeze with the help of United Airlines. However, there may come a time when a mistake is made on a passenger's name on the booking. This can be a stressful situation, but don't worry. United Airlines has a name correction policy in place for travel agents to follow.
When is name correction necessary?
It is important to ensure that the name on a passenger's ticket matches their government-issued ID exactly. If there is a misspelling, missing or additional name, or an incorrect prefix or suffix, the name must be corrected.
Name correction may also be necessary in case of a legal name change or an error in the booking process. Some travelers may also prefer to use a nickname instead of their legal name, which needs to be updated in the booking.
United Airlines' Name Correction Policy
United Airlines allows travel agents to make name corrections on behalf of their clients. However, there are certain restrictions and guidelines that must be followed.
The name correction policy applies to tickets that have not yet been used and are not within 24 hours of the scheduled flight departure time. In such cases, a new ticket may need to be purchased.
Travel agents can only make corrections to the first name, middle name, last name, and suffix field. Prefixes such as Mr., Mrs., Dr. cannot be added or removed. Additionally, gender cannot be changed.
The policy allows for one name correction per passenger per booking. If multiple names need to be corrected, a new booking must be made. If a name correction entails a change in the itinerary such as destination or date change, additional fees may apply.
How to Correct a Name on United Airlines
To make a name correction on United Airlines, travel agents can contact United Reservations by phone or through their Global Distribution System (GDS) system. It is necessary to provide the six-letter record locator and the correct name of the passenger.
The travel agent must also provide a reason for the name correction and verify that the passenger's name matches the name on their government-issued ID. Any fees or additional charges must be communicated to the passenger before the correction is made.
Conclusion
Name correction on United Airlines can be made by travel agents within certain restrictions and guidelines. It is important to ensure that the passenger's name matches their government-issued ID exactly to avoid any hassle at the airport. Always remember to confirm the correction with the passenger and communicate any additional fees or charges. With these helpful tips, name correction on United Airlines can be a smooth and easy process.